frequently asked questions
Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.
Are you a charity organisation?
lily and sophia is a for-profit enterprise with a strong social mission. We are partnered with Blue Dragon Children’s Foundation and every piece that you purchase buys hot nutritious meals for homeless and vulnerable children living in Hanoi.Â
Every single item we sell is produced from a family run pottery studio in Hanoi. This studio is the first female owned and female led pottery studio in Vietnam. It provides a fair and sustainable wage to its amazing craftswomen. These women are experts in their craft and their employment gives them the freedom to support their families and the means to create a better life for themselves and their community. Find out more about our craftswomen here (link to craftswomen page)
How can I be more involved in lily and sophia’s mission and community beyond my purchase?
We at lily and sophia strongly believe that each of our choices, no matter how small they may seem, can add up to make a big difference. We are constantly on the look out for people who think kindness matters. If that sounds like you, then please shoot us over an email and say hi on hello@lilyandsophia.comÂ
Who designs and makes your products?
Our pieces are proudly designed in Bukit Timah, Singapore by Thushani. Every single piece is proudly handmade by amazing craftswomen in a family run pottery studio in Hanoi, Vietnam. If have have any ideas for designs or pieces you would like to see next, please send us an email on hello@lilyandsophia.comÂ
Why does my product look slightly different to the picture?
Each piece of our luxury ceramic tableware is handmade from beginning to end. This means that no pieces will be exactly the same. This is something that we think should be celebrated and differentiates our hand made pieces to the mass produced items out there. So celebrate the fact that each piece you own is truly one of a kind, and you are the only person out there with it.
How does the Blue Dragon partnership work?
Our partnership with Blue Dragon Foundation ensures that a portion of all purchases fund meals for street children in Hanoi. Blue Dragon run shelters in Hanoi where nutritionally balanced lunches are served every day to children with nowhere else to go. Your money goes directly to this program.
shipping questions
Do you ship internationally?
We ship worldwide! For orders in Singapore, enjoy free shipping on purchases of $150 and above.
For shipping rates to other locations, please email us at hello@lilyandsophia.com for enquiries.
How much does shipping cost?
We offer free standard delivery for all Singapore orders with a minimum purchase of $150. Orders below that are shipped at a flat rate of $6.
How long does shipping take?
Shipping will take between 3-5 working days, but we will always try to get your items to you as fast as we can.
If you need the items ASAP just shoot us an email at hello@lilyandsophia.com and we will do our best to get it to you for when you need it :)Â
What happens if something breaks during transit?
Whilst extremely unlikely, we recognise that shipping accidents can happen. Please take a photo and get in touch with us at hello@lilyandsophia.com.
What packaging do you use?
Shipping highly breakable goods like pottery is tricky, so we make sure it is done well. We double-box all our deliveries for shock-resistance, and only use biodegradable padding materials.
payment questions
What payment methods do you accept?
We accept all major credit and debit cards through our online checkout.
My purchase looks different to what I expected, can I have a refund?
All items sold are non-exchangeable and non-refundable.
Each piece of our luxury ceramic tableware is handmade from beginning to end. This means that no pieces will be exactly the same. This is something that we think should be celebrated and differentiates our hand made pieces to the mass produced items out there. So celebrate the fact that each piece you own is truly one of a kind, and you are the only person out there with it.
trade
I own a restaurant. What is the minimum order quantity for trade orders?
We would love to create something truly special with you. We work with small family run businesses to large chains. Please reach out directly to us at hello@lilyandsophia.com and we will work something out.
Can I customise your plates, bowls, cups and dishes?
This is your answer.Yes, customisation is possible — please email us at hello@lilyandsophia.com
Can I see your items in person?
We currently sell online, and are present at many boutiques fairs and pop-ups throughout the year. Please do reach out to us on hello@lilyandsophia.com if you would like to view a particular item.
Didn't find what you were looking for? Feel free to contact us at any time!